Returns & Exchanges | BoroHouse Return Policy
We stand behind the quality of our borosilicate glass lids and food storage containers. If your purchase does not meet your expectations, review our return and exchange policy below to understand eligibility, timelines and how to submit your request.
Return Eligibility
- All return requests must be submitted within 30 days of delivery.
- Items must be unused, undamaged and returned in their original packaging, unless the product arrived broken or defective.
- Custom, clearance or promotional final-sale items are not eligible for return or exchange.
- Return shipping costs are the responsibility of the customer, except for damaged or defective items shipped by BoroHouse.
Damaged & Defective Items
If your glassware arrives cracked, chipped or defective, please contact our support team within 7 days of delivery. Include clear photos of the outer packaging and damaged products. Once verified, we will arrange a replacement or refund at no extra cost to you.
How to Start a Return or Exchange
- Submit your request via our Contact Us page. Include your order number and reason for return.
- Wait for our team to review your request and send a return authorization.
- Pack items securely in the original box and attach the provided return label.
- Send the package back. Once received and inspected, your refund or exchange will be processed.
Refund Information
After we receive and inspect your returned goods, refunds will be issued to your original payment method. Please allow 5–10 business days for the funds to reflect in your account, depending on your bank’s processing speed. Original shipping fees are non-refundable unless the item was defective.
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Reach out directly to our support team for order or return questions.
Frequently Asked Questions
Can I return opened or used glass containers?
Only unused, resalable items qualify for returns. If the product has a manufacturing defect, please contact us within 7 days of delivery.
How long does it take to receive my refund?
After inspection approval, refunds typically take 5–10 business days to appear on your original payment account.
Do I need a return authorization before sending back items?
Yes. All returns require prior authorization from our support team. Unauthorized returns may not be accepted.
