Help Center | BoroHouse Support
Welcome to the BoroHouse Help Center. Find answers to common questions about our borosilicate glass lids and storage containers, including order information, shipping, returns, product care guides and contact support. Browse our help topics below to quickly locate the information you need.
Help Topics
Orders & Shipping
Track your order, shipping times, delivery zones and order modification information.
Returns & Exchanges
Review our return policy, exchange process, damaged goods claims and refund timeline.
Care & Use Guide
Learn how to safely use, clean and maintain your borosilicate glass lids and containers.
Contact Us
Get in touch with our support team for further questions or personalized assistance.
Popular FAQs
Are BoroHouse glass containers microwave and oven safe?
Our borosilicate glass containers are microwave and oven safe. Always remove silicone lid parts before baking in the oven and loosen lids for steam release when microwaving.
What should I do if my product arrives broken?
Please contact our support team with photos of the damaged item and packaging within 7 days of delivery, we will assist with replacement or refund.
Can I cancel or modify my order after checkout?
Order changes or cancellations are only available before the package ships. Please check our Orders & Shipping page for full details.
