Contact

Contact Us | BoroHouse Support

Have questions about our borosilicate glass lids and storage containers, orders, shipping, returns or product usage? Our support team is ready to help. Reach out to us via the form or email below, and we will reply as soon as possible.

Contact Information

  • Email: contact@borohouse.com
  • Working Hours: Monday – Friday, 9:00 AM – 5:00 PM EST
  • Please allow up to 2 business days for a reply. We respond faster for urgent order or damaged item inquiries.

Common Topics Before Contacting

Help Center Home

Browse all support articles and FAQs for quick answers.

Orders & Shipping

Order tracking, processing times and delivery related questions.

Returns & Exchanges

Return policy, exchange eligibility and refund timeline.

Care & Use Guide

Safety instructions, cleaning and maintenance of glassware.

What to Include In Your Message

  • Your order number (if applicable)
  • Detailed description of your question or issue
  • Photos for damaged product or quality concerns

Frequently Asked Questions

How quickly can I get a reply from support?

We aim to respond within 2 business days during EST working hours. Requests submitted on weekends or holidays will be handled on the next business day.

Can I send photos of damaged items via email?

Yes, please attach clear photos of packaging and damaged glassware when you contact us for damaged goods claims.

Where can I find my order number?

Your order number is located in your order confirmation email. Check your inbox or spam folder if you cannot locate the email.

Quick Links

 
Questions

Answered, plainly.

Is it safe to microwave with the lid on?
Yes on the glass-lid models. Vent the lid, reheat as usual, and let it rest a moment before lifting — steam gathers fast. Check the model page for the exact instruction.
Can the lids go in the dishwasher?
Yes. Lids and bases both go on the rack. Place the lids flat rather than wedged so the seal does not distort.
Can I take it straight from the freezer to the oven?
Not as a sudden jump. Let the container come up towards room temperature first, or start it in a cold oven, so the glass is not asked to survive two extremes at once.