Contact
Contact Us
We’re here to help. Reach out to the Borohouse customer support team for product questions, order issues, partnership inquiries or general feedback.
How To Reach Us
Customer Support Form
Submit your questions, order issues or feedback directly through our contact form.
Open Contact FormEmail Support
Email our support team for detailed inquiries about orders, products and returns.
Send EmailBusiness & Wholesale
Wholesale, retail partnership and brand collaboration requests.
Wholesale InquirySocial Media
Connect with Borohouse on Instagram, Pinterest and Facebook for updates and community content.
Visit Social ChannelsQuick Help Topics
What Information To Include
Speed up support replies by including your order number, product name and photos when applicable.
Read ArticleSupport Response Time
Our typical reply window for customer messages and peak season notification.
Read ArticleDamaged Product Submission
Required photos and details when reporting broken glassware after delivery.
Read ArticleFAQ Self-Service
Check our help articles first for instant answers to most common questions.
Read ArticleMedia & Press Inquiry
For interviews, product samples and media kit requests, please visit our press page.
Read ArticleFeedback & Suggestions
Share your ideas about our glassware, packaging or website experience.
Read ArticleContact FAQ
We aim to reply to all customer messages within 24–48 business hours. Response times may be longer during holidays and sale events.
Yes. Clear photos of the damaged product and packaging will help us resolve your issue faster.
We accept wholesale inquiries via our dedicated wholesale form. Please use the business inquiry card above.
Ready To Get In Touch?
Our team looks forward to hearing from you. Check our help articles for instant answers before contacting us.