Borohouse

BOROHOUSE Return and Refund Policy

Thank you for your interest in BOROHOUSE products. We are committed to ensuring your complete satisfaction with every purchase. Below are the key points of our return policy.

1. Return Eligibility
- Items must be returned within 30 days of delivery.
- Products must be unused, in their original packaging, and in resalable condition (with all tags and accessories intact).
- Personalized or custom-made items cannot be returned unless damaged or defective.

2. How to Initiate a Return
- Log into your account on our official website or the marketplace where you made the purchase, navigate to your order history, and submit a return request.
- If you checked out as a guest, please contact our customer service team with your order number.
- Once approved, you will receive a return authorization and shipping instructions.

3. Return Shipping
- Returns due to product defects, damage, or shipping errors: We cover return shipping costs.
- Returns for other reasons (e.g., change of mind): The customer is responsible for return shipping fees.

4. Refund Processing
- Refunds will be issued to the original payment method within 5–10 business days after we receive and inspect the returned item.
- Please note that original delivery shipping fees are non-refundable unless the return is due to our error.

5. Exchanges
- Exchanges for a different size, color, or model are subject to product availability. Please contact our customer service team for assistance.

6. Damaged or Defective Items
- If you receive a damaged or defective product, please contact us within 7 days of delivery. We will arrange a replacement or refund promptly.

7. Non-Returnable Items
- For hygiene and safety reasons, sealed consumable items (e.g., food containers with broken original seals) cannot be returned.
- Gift cards and digital products are non-refundable.

8. International Returns
- International customers may be subject to additional shipping fees and customs duties for returns. Please contact us before initiating an international return.

9. Contact Us
For any questions or assistance with returns, please reach out:
📧boro-house@outlook.com| 📞 +1 302 490 8918



We aim to make your return experience as smooth as possible. Thank you for choosing BOROHOUSE!